Support
Something not working, or a question about your account? Write to us — a person reads every message.
We aim to reply within two business days.
Common questions
My apps aren't locking.
drnk needs Screen Time permission to block anything. Open iOS Settings → Screen Time and confirm drnk is allowed, then reopen the app. Also check that you've actually picked apps to guard in Guard → Apps drnk locks — if nothing is selected, there's nothing to block.
The camera won't verify my drink.
Keep your face and the bottle or glass in frame for the whole recording, and take real, continuous sips — short taps of the bottle to your lips usually don't count. drnk only counts water and electrolyte drinks; soda, coffee and energy drinks are rejected on purpose. If the camera view is black, check Settings → drnk → Camera.
I earned time but my apps are still locked.
Reopen drnk so it can sync. If the pool shows time and apps are still blocked, check whether Deep water hours is switched on in Guard — that blocks overnight regardless of your pool, which is the point of it.
What's an emergency pass?
Thirty minutes of screen time when you're locked out and genuinely can't drink. You start with two, can hold up to three, and earn one more for a perfect week. You can spend one from the lock screen itself or from inside the app.
How do I cancel my subscription?
Subscriptions are billed by Apple, so they're cancelled through Apple: Settings → your name → Subscriptions → drnk. You can also reach that screen from You → Manage subscription in the app. Cancelling stops the next renewal; you keep access until the current period ends.
I subscribed but drnk says I haven't.
Tap Restore — it's on the paywall and in You → Subscription. Make sure you're signed into the same Apple Account that bought the subscription.
How do I delete my account and data?
In the app: You → Account → Delete account. It's permanent and immediate, and removes your data from our servers.
Does drnk know which apps I blocked?
No. You pick them in Apple's own private picker, which hands us opaque tokens — iOS never tells us which apps they are. We only ever know how many.